Privacy Policy
Last updated: January 2026
Plain English
We collect minimal data — only what's needed to help you navigate airports.
We never sell your data — your personal information is not for sale, ever.
Location is optional — you control when we access your location.
You can delete anytime — request deletion of your data whenever you want.
Location access is required -to help locate you and provide accurate navigation and directions.
We use cookies — for analytics and improving your experience.
We collect information to provide you with the best airport navigation experience. Here's what we gather:
Account Information: Email address, name, and password when you create an account.
Flight Details: Flight numbers and itineraries you choose to add for personalized navigation.
Feedback: Any comments, suggestions, or support requests you send us.
Location Data: With your permission, we collect location data to provide navigation services. This is only when the app is in use.
Device Information: Device type, operating system, and app version for troubleshooting and optimization.
Usage Data: How you interact with the app to improve our features.
📍 Location Note: We only access your location when you're actively using the app for navigation. You can disable location access anytime in your device settings.
We use your information for the following purposes:
Navigation Services: To provide real-time directions and personalized airport guidance.
Crowdsourced Updates: To aggregate anonymous data about wait times and crowd levels.
Notifications: To send you gate changes, boarding alerts, and important updates about your flight.
Improvements: To analyze usage patterns and improve our app's features and performance.
Support: To respond to your questions and provide customer service.
We are committed to protecting your privacy. Here's our policy on data sharing:
Sell your personal information to third parties
Share your individual location history with anyone
Provide your data to advertisers for targeted ads
Aggregated Data: Anonymous, aggregated statistics about airport conditions (not traceable to individuals).
Service Providers: With trusted partners who help us operate our service (cloud hosting, analytics) under strict confidentiality agreements.
Legal Requirements: If required by law or to protect our rights and safety.
We take security seriously and implement industry-standard measures to protect your data:
Encryption: All data is encrypted in transit (TLS) and at rest (AES-256).
Access Controls: Strict internal access controls limit who can view user data.
Regular Audits: We conduct regular security audits and vulnerability assessments.
Secure Infrastructure: Our servers are hosted in SOC 2 compliant data centers.
🔒 Security Tip: Always keep your app updated to ensure you have the latest security patches and features.
You have control over your personal data. Here are your rights:
Access: Request a copy of the personal data we hold about you.
Correction: Update or correct any inaccurate information.
Deletion: Request deletion of your account and associated data.
Portability: Export your data in a machine-readable format.
Opt-Out: Disable location tracking, notifications, or delete your account at any time.
To exercise any of these rights, contact us at privacy@gateguide.io or through the app settings.
Our website uses cookies to enhance your browsing experience:
Essential Cookies: Required for the website to function properly.
Analytics Cookies: Help us understand how visitors use our site.
Preference Cookies: Remember your settings and preferences.
You can manage cookie preferences through your browser settings.
GateGuide is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Posting the new policy on this page with an updated Last updated date
Sending you an email notification (for significant changes)
Displaying a notice in the app
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy@gateguide.io
jimi@GateGuide.com
Address: GateGuide, Dallas, Texas, USA